• 博士後, 北京師範大學, 2010 
  (Post Doctorate in Customer Relationship Management at Beijing Normal University, Beijing, 2010)

• Doctor of Management (DMgt), Marketing, Southern Cross University, Autralia, 1999

• Registered Quality Professional(RQP) - Six-Sigma Master Black Belt(MBB)

• Certificate in Six Sigma Champion Examination

• Certificate in Six Sigma Master Black Belt Examination

• Certificate in Six Sigma Black Belt Examination

• Certificate in Six Sigma Green Belt Examination

• 營銷及品質管理(Marketing & Quality Management)

Key attributes of Customer Relationship Management (CRM) Application in Macau: An Empirical Review
 

澳門博彩業的神秘顧客調查
 

Developing a risk management mechanism for the Gaming Industry in Macau
 

澳門博彩業從業員生活狀況研究
 

運用概述層次分析法和聯合分析對澳門賭場的特點所做的實驗研究
 

彩民購買體育彩票的考慮因素研究
 

Strategies for Macau's Development
 

Analysing employee attitudes towards ISO certificate
 

Charting Staff Attitude along the Journey towards Getting ISO Certification
 

A Study of the Perceived Impact of ISO Certification on
Companies & Individuals through Q Methodology 
 

Customer Segmentation through Quality Service Expectation
 

Importance Satisfaction Gap Segmentation of Thread
Customers in Hong Kong
 

Quality Self Assessment Scheme for SMEs in Hong Kong SAR
 

Introducing the Concept of Importance Attachment in studies in Quality Management
 

用價值分析計算的顧客喜好程度來細分餐飲業市場
 

A Stratlogic Approach to Review Positioing of Casino Games in Macau
 

BSQ 戰略模型的應用案例：香港品質管理協會
 

以MDS分析博彩遊戲的定位
 

以多維尺度(MDS)分析澳門酒店的定位
 

澳門博彩業的優劣機脅分析
 

有效的行動學習
 

顧客關係管理(CRM)關鍵成功因素
 

Holistic Approach for Diagnosing, Prioritising, Implementing and Monitoring Effectives
 

Evolution of a Structural Approach to Scan External Environment
 

Measuring Service Quality (SERVQUAL) of Casinos in Macau
 

博彩業所需的培訓需要分析
 

從FMEA到SMEA
 

利用聯合分析衡量顧客關係管理的成功因素
 

Contrasting the Service Quality among Casinos in Macau
 

服務素質對比分析
 

Developing Strategies for the Government of Macau SAR with SWOT Analysis
 

A Pragmatic and Holistic Approach to Strategic Formulation through Adopting Balanced Score Card
 

關鍵品質管理 vs 全面品質管理
 

Assessment of Business Competitiveness Scheme for SMEs in Macau
 

Strategies for Macaus Development
 

利用聯合分析量度顧客購買體育彩票的考慮因素